Your privacy,
clearly explained.

Overview

Suniel Promos Limited (“Suniel”, “we”, “us” or “our”) is responsible for the personal information described in this policy. We process personal information fairly and only for clear business purposes connected with our products, services and website.

This policy is intended to align with applicable Ghanaian data protection requirements, including the Data Protection Act, 2012 (Act 843).

Information we collect

The information we collect depends on how you interact with Suniel.

How we use your information

• Process payments, fulfil orders, arrange delivery and provide receipts.
• Respond to questions, quotations, support requests and other enquiries.
• Publish approved product reviews while keeping reviewer email addresses private.
• Send newsletters when you choose to subscribe and manage your subscription status.
• Maintain our records, prevent fraud, protect the website and meet legal obligations.
• Improve our products, customer experience and website performance.

Where consent is the basis for an activity, you may withdraw it at any time. This will not affect processing that took place before withdrawal.

When we share information

We do not sell or rent your personal information. We share only what is reasonably necessary with trusted providers and parties that help us deliver our services, including:

• Paystack, to initialize and verify online payments.
• Brevo, to deliver contact messages, order emails and other transactional communications.
• Delivery, hosting, professional and technical service providers where needed to complete your request or operate our business.
• Regulators, courts or law-enforcement bodies where disclosure is required by law or necessary to protect legitimate rights.

Some providers may process information outside Ghana. Where that occurs, we take reasonable steps to ensure appropriate safeguards apply.

Cookies and local storage

Our website uses essential session technology to keep your shopping cart and security settings working. We also use browser session storage to remember when a homepage promotion has already been shown during your visit.

These technologies support features you request and are not used by us to build advertising profiles. You can restrict cookies in your browser, but parts of the cart, checkout or form experience may stop working correctly.

Suniel Store mobile app

The Suniel Store mobile app for Android sends the search text you enter to our servers so it can return matching product results.

When you tap Inquire, the app opens WhatsApp so you can choose whether to contact us. The app does not create or collect user accounts, payment information or location data.

Retention and security

We keep personal information only for as long as reasonably necessary for the purposes described here, including completing transactions, maintaining business and tax records, resolving disputes and meeting legal obligations.

We use reasonable administrative and technical safeguards to protect personal information. No website or transmission method is completely secure, so we cannot guarantee absolute security.

Your rights and choices

Subject to applicable law, you may ask us to confirm whether we process your personal information, request access to it, correct inaccurate information, object to certain processing or ask for information to be deleted where there is no lawful reason to retain it.

You may also unsubscribe from marketing messages at any time. We may need to verify your identity before responding to a privacy request.

Changes to this policy

We may update this policy when our services or legal obligations change. The current version will always appear on this page with its latest revision date.